How can I find the product I want? You can use the search bar at the top of our website or browse through our specialized categories: Sleep & Relaxation, Pain Relief & Wellness, Anti-Aging & Firming, Men’s Grooming & Skincare, Body Care & Slimming, and Hair Removal.
How do I place an order? Add your desired product to the cart and click on the “Checkout” button. You’ll need to enter your contact and shipping information to complete the payment.
Can I modify or cancel my order? If your order has not yet been processed by our warehouse, yes. Please contact our support team as soon as possible via email or WhatsApp. Once processing or shipping begins, the order cannot be canceled or modified.
What payment methods do you accept? We currently accept payments through PayPal, a secure online payment service. You can pay with your PayPal account or securely use a major credit/debit card on the PayPal checkout page.
Where are the products shipped from? To ensure access to our unique, quality-tested products, all items are shipped directly from our network of trusted international suppliers.
How long does shipping take? Our estimated delivery timeframe is typically 7 to 15 business days depending on the destination and the product’s supplier. Please note that this timeframe does not include order processing (1-3 days) and may occasionally change due to customs checks or public holidays.
Do I receive a tracking number to track my order? Yes, a tracking number will be sent to you via email after the order is shipped. You can use this to track the status of your package step-by-step.
What should I do if my package doesn’t arrive? If you have not received your order after 30 business days, please contact our support team. We will investigate the tracking status, and upon confirmation of loss by the carrier, we will issue a full refund or reship the product.
Can I return the product if it arrives damaged or defective? Yes. If the product is damaged or defective upon delivery, please send us a photo or video within 24 hours of receiving it. After our quality review and confirmation with the supplier, we will arrange for a refund or reshipment immediately.
Can I return a product if I am not satisfied with it? We strive for your confidence. Due to the cost and complexity of international logistics for specialized health products, we accept returns only under strict conditions. Returns for personal dissatisfaction must be initiated within 10 days of delivery, require the product to be unused in its original packaging, and the customer is responsible for return shipping costs. Please contact support to initiate the process.
How can I contact your support team? You can reach us by email at info@preshiply.com or via WhatsApp at +60 145-456-323.
Why are your product prices so competitive? Our specialized business model focuses on direct sourcing and streamlined inventory management. This approach eliminates unnecessary overhead costs, allowing us to offer highly effective, carefully curated products at exceptional prices.
